Billing and Insurance:
We accept most major insurance plans; however, coverage and reimbursement are determined by your individual insurance provider and specific plan. We cannot guarantee that all services will be fully covered, and families are ultimately responsible for understanding their benefits, including any co-pays, deductibles, or non-covered services. If you prefer, private pay options are also available. Please contact us if you have questions—we’re happy to help you navigate your options.
Referral Process
Most families begin by discussing concerns about their child’s speech, language, or feeding with their pediatrician (PCP). If needed, the pediatrician can send a referral for speech therapy services, and once we receive that referral, our team will contact you to schedule an evaluation. A referral from your child’s pediatrician is required before services can begin. Parents are still welcome to contact us directly—we’re happy to guide you through the process and can reach out to your child’s PCP on your behalf to obtain the necessary referral. Our goal is to make getting started as simple and stress-free as possible.
Insurances Accepted:
Commercial: Blue Cross Blue Shield, Anthem, Cigna, Aetna, TriCare, and United Healthcare
Medicaid: BlueCare, TennCare Select, United Healthcare Community Plan, and Wellpoint
We also collaborate with Tennessee Early Intervention System (TEIS), a statewide program that supports young children with developmental delays. For children under the age of 5 who qualify, TEIS may help cover the cost of speech and language services. If you’re unsure whether your child is eligible, we’re happy to help guide you through the referral and evaluation process.
Frequently Asked Questions
How long are your sessions? Can I accompany my child to the therapy room?
Each therapy session is 30 minutes. At this time, we are unable to accommodate sessions longer than 30 minutes in length. Research and clinical experience show that shorter, more frequent sessions can be especially effective for many children, as they support attention, engagement, and consistent practice of new skills. Parents and caregivers are always welcome to accompany their child during sessions. We value your involvement and recognize that you know your child best. At times, your clinician may recommend that you observe from the lobby or step out briefly if your presence seems to make it harder for your child to fully engage or participate independently. Some children respond differently when a parent is in the room, and this can occasionally impact progress. Any recommendations will always be made thoughtfully, with your child’s success in mind, and in collaboration with you.
What is your attendance policy?
We offer reserved appointment times, meaning your child is scheduled at the same day and time each week for consistency and continuity of care. To maintain a reserved time, we ask that families attend at least 75% of scheduled sessions. We understand that unexpected situations arise, and we simply ask that caregivers notify Moser Speech as soon as possible if an appointment will be missed. If a reserved schedule does not fit your family’s needs, we also offer appointments on a week-to-week basis; however, availability may vary, and a consistent time cannot be guaranteed. If attendance falls below 75%, the reserved appointment time may be removed, and families will transition to scheduling sessions on a weekly basis.
What is your No Call No Show policy?
We understand that unexpected situations come up, and we ask that you please notify us at least 8 hours in advance if your child will miss an appointment. A missed appointment without notice (no call/no show) will result in a follow-up text message to keep you informed. If a patient has three no call/no show occurrences, their reserved appointment time will be removed, and the caregiver will be responsible for scheduling sessions on a weekly basis. If no appointments are scheduled within 30 days, services will be discharged. Our goal is to provide consistent care while also being respectful of everyone’s time and scheduling needs.
Is there enough time for speech and feeding therapy within one 30 minute session?
Yes! Feeding therapy is often a low-pressure, sensory-based experience that can be naturally incorporated into speech and language sessions without taking away from communication goals. Many skills overlap, allowing us to address both areas within the same session in a meaningful way. If you have specific concerns or preferences, we encourage you to discuss them with your child’s clinician so we can best support your child’s needs.
Will my child see the same speech-language pathologist throughout their treatment?
It is our goal to keep your child’s speech-language pathologist consistent throughout treatment, as continuity of care is important for progress. However, due to scheduling needs on both our end and yours, there may be times when your child is scheduled with a different therapist to best accommodate availability. If your child’s primary therapist is absent, we will do our best to have another qualified therapist see your child so that you don’t have to miss a session. If you have any questions or concerns about scheduling or therapist consistency, please feel free to speak with our office manager, Valerie—we’re happy to help.
How will I be updated about my child's progress?
We believe communication with families is essential. After each session, your child’s clinician will typically provide a brief verbal update, such as what was worked on and how your child did, often in the lobby or parking lot. If you prefer more privacy, we are happy to accommodate and can discuss your child’s progress in a more confidential setting. For more detailed or sensitive information—such as diagnosis, prognosis, or overall progress—your clinician may choose to speak with you privately in the therapy room to ensure your child’s information remains confidential.
Do you address reading difficulties?
Yes! We support children who are experiencing challenges with reading. Many reading skills—like understanding sounds in words (phonological awareness), decoding, and language comprehension—are closely connected to speech and language development. We work with children who may struggle with skills such as sounding out words, recognizing letter-sound relationships, reading fluency, and understanding what they read. Therapy is individualized to your child’s needs and designed to build a strong foundation for reading success. If you have concerns about your child’s reading development, we’re happy to talk through what you’re seeing and help determine if support would be beneficial.
Do you offer teletherapy? How does it work?
We offer teletherapy for established clients who occasionally have difficulty attending sessions in person (e.g., illness, transportation issues, or travel). When needed, clinicians can connect with clients during their scheduled therapy time using a secure video platform, typically Google Meet. However, teletherapy is not offered as a primary service model. We prioritize in-person sessions to support strong rapport and engagement, especially for young children. Teletherapy is best used as a convenient option to maintain consistency of care when attending in person isn’t possible.
***Children develop at different rates. These are general guidelines and the average age at which children acquire speech sounds. These are not a substitute for a professional evaluation. If you have concerns for your child, seek a professional evaluation.
***Children develop at different rates. These are general guidelines and the average age at which children develop and use vocabulary to build sentences. These are not a substitute for a professional evaluation. If you have concerns for your child, seek a professional evaluation.